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Ever heard of the saying, “If it ain’t broke, don’t fix it”? This is an approach that most of us are guilty of adopting, especially when it comes to the idea of home maintenance. The downside of this approach is that you will be shelling out an exorbitant amount on expensive repair work when disaster finally strikes and will have absolutely no control over the situation. In contrast, an annual maintenance contract with a reliable home maintenance company in Dubai gives you a sense of security and is a lesser burden on your finances.


What is an annual maintenance contract?

An annual maintenance contract generally covers the basic maintenance work around your home and ensures that your AC, plumbing, and electrical systems do not give up on you when you need them the most. In essence, the objective of an annual maintenance contract is to keep your home protected and well-maintained all year long, without you having to spend a much larger amount on costly repair work.


So, who do you approach for an annual maintenance contract? A reliable home maintenance company! While finding a home maintenance company in Dubai is not a daunting task (three cheers to the internet), how do you narrow down on the most reliable company? After all, everyone ‘claims’ to be the best and surely not everyone is!


Since you are in the best position to take a call on your home-maintenance requirements, our experts at Essential Maintenance have come up with a list of questions to ask yourself, to help you find a reliable home-maintenance company in Dubai:


  1. Does the company have adequate experience in providing maintenance services?

No matter how attractive the deal, the best way to choose a home-maintenance company is to opt for someone who has been in the business and has gained a fair amount of expertise and exposure. You do not want to sign a maintenance contract with a company that is not equipped to handle your home-maintenance requirements. As a rule, also make sure that your maintenance company is not charging you for a wide range of unnecessary services and make it a point to pay for only the essentials.


  1. Does the company offer a service warranty on maintenance work that it undertakes? If yes, is the warranty period reasonable?

Most maintenance companies only offer a 30-day warranty period and any requests for repair work beyond this 30-day period is billed additionally. Be sure to look for a company that offers a reasonable service warranty period.  This clearly indicates that the company values customer satisfaction and is willing to walk an extra mile to meet customer expectations. A service warranty can also help you rest assured that the company is serious about delivering quality results on a consistent basis.


  1. Does the company offer emergency callouts? If yes, what are the terms?

No matter how cost-effective your annual maintenance contract is, it all amounts to nothing if you can’t rely on your maintenance provider in your hour of need. Always scout for maintenance companies that include emergency callouts as part of their contracts. Be sure to analyse the terms and clauses for emergency callouts as most companies will only consider it as an ‘emergency’ if there is total failure of your AC, plumbing or electrical systems. Opt for a maintenance company that will show up even when you have a single failed unit. This should be a crucial factor when you are on the lookout for the best maintenance company in Dubai.


  1. Does the company have a credible reputation?

The only way to find out if a maintenance company is all that it claims, is by doing your homework. Ask your friends/family and members within your community circle who their ‘go-to’ maintenance company is. Make sure your ‘Google-search’ extends beyond the first name that pops up on your results. Go through a potential home-maintenance company’s website and see what people are saying about them. Read Google reviews and Facebook reviews that other customers have left. With a small investment of time and effort initially, you will be able to assess the capabilities of the company better and can take a well thought-out and informed decision.


  1. Did you have a pleasant first interaction?

So you’ve almost decided on a home-maintenance company to sign a maintenance contract with and you pick up the phone to give them a call. However, the company representative seems unprofessional and is breathing down your neck to sign the contract ASAP. Hopefully it will set off alarm bells and you will back away from making a commitment. Understand that this is a sales tactic employed to rope you into a contract, without giving you the time to assess their service quality. First impressions matter a lot and if your first interaction with your maintenance company has left you with a bitter aftertaste, it is definitely not the end of your search.


  1. Was the company representative able to answer your questions in a satisfactory manner?

The quickest way to assess the credibility of a company is by asking them questions. Do not hesitate to play quiz-master and shoot any potential   questions you may have. If a maintenance company is claiming to be the best at what they do, ask them ‘why?’. Ask them why you should choose their maintenance company over any other company in Dubai. If their answers satisfy you, rest assured of a good home-maintenance experience.


  1. Did the company representative respond to you promptly and effectively?

Another technique to verify the effectiveness of a maintenance company is to keep a tab on their response time while dealing with customers. Did the executive respond to you quickly? Was the executive able to communicate effectively? Most importantly, was the executive confident of being able to assist you and help find solutions to your problems?


If your answer to any of the above questions is ‘No’, then we would highly recommend that you contact the experts at Essential Maintenance. An annual Maintenance Contract with Essential Maintenance ensures that your needs and requirements are met 24/7. We are a reputable maintenance company in Dubai that provide emergency callout services and a 1-year warranty on all our services, so that you get nothing short of the best. We offer only the services you need with no hidden charges or unnecessary extra cost. We also ensure that your calls are personally attended to by professional British Bookings Operators, who are experts at communicating and understanding your requirements.

Here is what we guarantee with an Essential Maintenance contract:

  • 24 hours a day, 365 days a year helpline
  • Full Essential Inspection of AC, plumbing & electrical systems
  • Scheduled AC servicing which includes a 14-point check
  • Emergency call outs for AC, plumbing & electrical systems

Click here to get a comprehensive list of services covered under the contract. Our services may just be what you need!

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